Need a hand? You'll reach a person.

Kudello has no passwords — you sign in with a code we email you.

1. Open the app or go to kudello.com/app and enter your email.
2. Check your email for the sign-in message.
3. Tap the button in the email, or copy the code and tap “Paste code from email.”

Don't see the email? Check spam, and make sure you used the same address your account was set up with. Still stuck — email us and we'll sort it out.

In the app, go to Settings → Connect your systems and paste your Toast credentials. They're encrypted before they're stored and tested the moment you save. Kudello works in practice mode until you connect, so nothing is at risk while you set up. If you'd rather we walk you through it, just ask.

That's expected until texting is switched on for your restaurant. Kudello starts in practice mode — the whole app works with pretend guests, and nothing reaches a real customer. When you're ready to go live, we set up your dedicated local texting number and register it with the carriers. Email us to start that.

In the app: Settings → Your team → Add a staff member. Enter their email and choose what they can see — the inbox, replies, the guest list, or the home stats. They sign in at kudello.com/app with that email; no password needed. Bookings are always visible to staff.

Any guest can reply STOP to any message and they're opted out immediately and permanently. You can also see and manage opt-outs in your guest list. This is enforced automatically — it isn't something you have to remember.

Subscriptions are managed on kudello.com, and payments run through Stripe's secure checkout — we never store your full card number. Kudello is $99/month per location with no contract, so you can cancel any time. Email us and we'll handle it, no retention runaround.

Your guest list is yours. We don't sell it, share it, or use it to market to your guests. Access is limited to the people you invite to your restaurant. See our privacy policy for the full detail.